PrestaShop repair

PrestaShop is powerful but demanding. When a module crashes, the checkout stops working or the version is years behind, we fix it by the hour.

What does a repair cost?

Tell us what is wrong and you will see an hour range and a price range straight away. The estimate binds neither side, it gives you the order of magnitude before you get in touch.

What is wrong?

Urgent?

Your estimate

Work 1‑2 h
Price estimate 80 €‑160 €

The 80 € quick fix covers the first hour.

Always included

  • A backup before we touch anything
  • Testing after the fix
  • A report on what was done
  • No hidden costs and no setup fee

The hourly rate is 80 €/h + VAT 25.5%.

Nordweb hosting customers get 25% off, which makes the hourly rate 60 €/h.

Ask for a fixed price
Urgent? Call us directly +358 9 4315 5902 weekdays 10-18, we answer in Finnish, Swedish or English

Modules and overrides are the usual cause

The strength of PrestaShop is how much you can change, and that is exactly why it breaks. When several modules modify the same files, an upgrade reveals every conflict at once.

  • A module stops working after an upgrade or takes the whole store down
  • Overrides collide and quietly undo each other
  • The checkout, tax rates or shipping methods calculate incorrectly
  • The cache and Smarty templates get stuck, so changes never appear
  • The store runs 1.6 or 1.7 and new modules can no longer be installed
See the price estimate
PrestaShop online store

The six most common PrestaShop jobs

The same hourly rate for all of them. For larger jobs you always get an estimate first.

Upgrade from 1.6 or 1.7 to the 8 series

The single biggest job in PrestaShop. We go through the modules one by one, replace the incompatible ones and move your customisations into the new structure in staging.

Fixing bugs

A product page that will not load, a search that returns nothing or an order stuck in a state it never leaves. We find the cause in the logs and fix it.

Checkout and payment methods

A broken checkout is the most expensive fault a store can have. We fix payment methods, tax calculation and shipping options and test the whole purchase path.

Visual refresh

A theme refresh without rebuilding the store. We focus on the mobile view, product pages and the checkout, because those decide sales.

Cleaning up a hacked store

In PrestaShop, breaches often target the admin folder and payment modules. We clean the store and close the hole they came in through.

Moving to another platform

From PrestaShop to WooCommerce or Shopify. Products, customers and order history carry over, but module features have to be rebuilt. We tell you which ones.

An outdated store is a security risk

PrestaShop 1.6 and 1.7 no longer receive security updates. An outdated store still handles payment data, so the risk is not theoretical.

  • Old versions do not run on current PHP versions
  • Payment providers require an up to date module and modern TLS support
  • The module marketplace no longer supports old versions
  • An upgrade is best done before something forces it

We always start with an assessment and tell you whether an upgrade or a rebuild makes more sense. Either way you get an estimate before we start.

Online store server

How a PrestaShop repair runs

The assessment is free. Work starts only once you have approved the estimate.

  1. Assessment

    You describe the symptoms and give us access. We work out what is going on and give you an estimate. This is free and commits you to nothing.

  2. Backup and staging

    We take a backup and make the fix in a staging environment whenever that is possible, so your live site is not the test subject.

  3. Repair and testing

    We fix the fault and test that it stays fixed. We also test the parts the fix could have affected, such as forms and the checkout.

  4. Report and invoice

    You get a written account of what was done and why. We bill the hours actually spent, not the estimate.

Frequently asked about PrestaShop repair

It depends on how many modules there are and how much code has been customised. With few customisations an upgrade is clearly cheaper. If the store is full of overrides, a rebuild can cost less. We tell you which after the assessment, and the assessment is free.

Yes. Products, customers, orders and price lists carry over. What does not carry over automatically is data produced by a module that no longer exists in the new version. We go through those before the upgrade.

It can. We do the upgrade in staging and move it to production during a short break, typically in the evening or at the weekend. Orders are not lost, because the production database is copied only just before the switch.

We do. If the module is from a third party and still supported, we first check whether a fix already exists. If not, we fix it ourselves or find a replacement, and we tell you which one we chose and why.

No. We repair the store where it is. PrestaShop is a heavy platform though, and if the slowness comes from the hosting we will say so. See our pricing.

Guides for these symptoms

If you want to try it yourself first, each guide explains the cause and how to fix it.

500 Internal Server Error, what it means and how to fix it What the gateway errors 502, 503 and 504 mean Error establishing a database connection, how to find the cause The online store checkout does not work, how to narrow it down fast ERR_TOO_MANY_REDIRECTS, the site redirects itself in circles A hacked website, first steps and clean-up

All 29 troubleshooting guides

Contact us

Tell us about your project

Fill in the form or send us an email. We respond quickly and tell you what the site would cost. The quote does not commit you to anything.

Fast delivery
Website ready in as little as one day

WordPress, WooCommerce, PrestaShop, Shopify and Wix are trademarks of their respective owners. Nordweb is an independent service provider and is not affiliated with these companies.