The site will not load, an update broke the layout or something simply stopped working. We fix it by the hour, and you get an estimate before we start.
Tell us what is wrong and you will see an hour range and a price range straight away. The estimate binds neither side, it gives you the order of magnitude before you get in touch.
The same hourly rate applies to all of them.
We look for the cause, not the symptom. A broken form, a page that crashes or a feature that stopped working last month without anyone touching it.
from 80 € →An old platform, an old PHP version and plugins that no longer work together. We update in a staging environment first so your live site does not go down mid-day.
from 80 € →We remove the malicious code, get the site running again and close the hole they came in through. Otherwise the same site gets breached again a couple of weeks later.
from 160 € →We go through the site and you get a written report on what is broken, what is a risk and in which order things are worth fixing.
from 80 € →The site works but looks ten years old. We refresh the look and the mobile view without rebuilding the whole site.
from 160 € →Load times sorted so that Core Web Vitals pass. The cause is almost always images, plugins, caching or the server, and we tell you which one it is on your site.
from 80 € →We know the common platforms and the faults typical to each. If your platform is not on the list, ask anyway, because most of the time it comes down to the same basics.
Read more on the platform page
We do not require the site to be moved to us. A repair works in any hosting environment as long as we get the credentials. If you want to, we will move the site to Nordweb hosting free of charge once it is fixed. Repair work is always cheaper for our own customers.
A browser warning, a Google danger flag or strange content on your pages. We clean the site and stop it happening again.
The best first step when a site has not been maintained for a long time or is changing hands. You see the situation before deciding where the money goes.
If you order the fixes from us, the audit time is not wasted.
These are typically ordered alongside a repair. Same hourly rate, same estimate before we start.
The Accessibility Act and WCAG 2.2. Most of the fixes are small.
Measurement and goals right the first time. Numbers you can trust, not just a visitor count.
Consent that actually controls measurement. The usual mistake is a banner that blocks nothing.
The assessment is free. Work starts only once you have approved the estimate.
You describe the symptoms and give us access. We work out what is going on and give you an estimate. This is free and commits you to nothing.
We take a backup and make the fix in a staging environment whenever that is possible, so your live site is not the test subject.
We fix the fault and test that it stays fixed. We also test the parts the fix could have affected, such as forms and the checkout.
You get a written account of what was done and why. We bill the hours actually spent, not the estimate.
Find your symptom in the list. Each guide explains what causes the fault and how to fix it yourself, if you want to try first.
The rate is 80 € + VAT 25.5 %. If your site is hosted at Nordweb, you get 25% off, which makes the rate 60 €. The minimum charge is one hour and after that work is billed in 15 minute steps. A single bug is typically 1 to 2 hours, cleaning up a hacked site 5 to 10 hours. You get an estimate before we start.
No. We fix the site where it is. We only need access to the admin panel and preferably to the hosting as well. If you do want to move the site to us, we handle the migration free of charge.
We tell you during the assessment if the fault is not worth fixing, for example when the platform is so old that rebuilding is cheaper. In that case you do not pay for pointless work, you get a recommendation on what to do instead.
We reply the same working day. If the site is completely down or hacked, we take it into work within 24 hours. Both apply on working days. Other work is scheduled together, usually within a few working days. For an urgent start we add 30 % to the rate.
We can. A maintenance plan covers updates, backups and security monitoring for a fixed monthly price: 25 € for a brochure site and 50 € for an online store, on top of hosting.
The address of the site, a description of the problem and admin credentials. If you do not know where the credentials are, we will help you find them.
First try another device and a mobile connection, so you know whether the fault is in the site or in your own connection. If the site is down for everyone, check whether the domain has expired, whether the SSL certificate has run out and whether the hosting has an outage. These explain most cases. If the cause is not clear, send us the address and we will look at it for you.
A white screen means PHP stopped halfway through building the page and the error is not shown to the browser. The most common causes are a plugin or theme update, the memory limit filling up and the hosting PHP version changing. The cause is in the server error log, so no guessing is needed, and the repair is usually an hour of work.
A 500 is the general server error, meaning something crashed but the reason is not passed to the browser. Behind it there is usually a broken .htaccess file, an update that stopped halfway or a plugin that does not work with the PHP version in use. The real cause shows in the error log. If your site is down because of this, we take it into work within 24 hours.
Change the passwords and take a backup of the site as it is, infected and all, because it is needed to work out what happened and how. Do not delete files yourself: that destroys the evidence while leaving the way in open. We clean the site, close the route that was used and ask Google to remove the warning.
A backup is always taken before anything is changed, and it is kept for the whole job. Larger changes are made in a separate staging environment, so the public site stays untouched until the change is finished and checked. If something goes wrong, restoring takes minutes.
We can. A broken checkout is always urgent, because every hour is lost sales. We test the repair with a real order all the way to payment confirmation, not just by checking that the page loads. We fix WooCommerce, Shopify and PrestaShop, and the platform pages describe what is typically fixed in each.
Fill in the form or send us an email. We respond quickly and tell you what the site would cost. The quote does not commit you to anything.