Nordweb Oy general terms and conditions. You can also view previous versions and print the terms.
Version 3.0 – 24.8.2026 | Business ID: 3554844-7 | Printed: 25.8.2026
These terms were drafted in Finnish. In case of any conflict between language versions, the Finnish version shall prevail.
These terms and conditions apply to agreements in which the parties are Nordweb Oy as the provider of the product and/or service (Business ID: 3554844-7, hereinafter the "Service Provider") and the party that has ordered the product and/or service (hereinafter the "Customer").
These terms are valid without a separate agreement for all assignments given by the Customer, unless otherwise specifically agreed. The terms become binding when the Customer accepts them in connection with an order, by signing an order form, an offer or an agreement, or by accepting an offer by email or by other written means.
The agreement applies to both business and consumer customers. For consumer customers, mandatory consumer protection legislation is additionally observed where it deviates from these terms in favour of the consumer.
The Service Provider is responsible for ensuring that the services are performed carefully by a skilled person.
Service level (SLA): The Service Provider aims for 99.9% availability of its hosting services on a monthly basis, excluding scheduled maintenance breaks. Scheduled maintenance breaks are announced in advance where possible by email or in the control panel. The service level target is not a guarantee, and failing to meet it does not give rise to any obligation to pay compensation.
Delivery: Delivery is deemed to have taken place when the service is available to the customer or the installation has been carried out acceptably. The Service Provider has the right to inspect the operating environment for the duration of the service.
Correction of defects: The Service Provider is primarily obliged to correct defects in its own product and/or service as soon as possible during normal working hours.
Liability for damages: The Service Provider is liable for damages that are shown to result from its own intentional or grossly negligent conduct. This liability is limited to an amount corresponding to at most two (2) months of service fees.
Limitation of liability (Indirect damages): The Service Provider is not liable for indirect damages, such as loss of income, cover purchases or damages arising from loss of data.
Third parties: The Service Provider is not liable for interruptions, disturbances or software errors caused by a third party (e.g. data centre, network operator, domain registrar, DNS service provider), nor for harassment or unauthorised use arriving through the data network.
A claim for damages must be made in writing within one (1) month of detecting the defect.
The Customer is responsible for the use of the service and for the accuracy of the information it provides.
Credentials: The Customer is fully responsible for the use of its user credentials and undertakes to keep its passwords carefully. The Customer is responsible for all data traffic carried out with its credentials. The Customer must notify the Service Provider immediately if it suspects that its credentials have fallen into the hands of an outside party.
Content: The Customer is responsible for ensuring that its material does not infringe copyrights, trademarks or other intellectual property rights and is not unlawful. The Customer is responsible for all content published, stored and transmitted through the service.
Backups: The Customer is responsible for taking backups of its own data and files and for checking that they work. The Service Provider's automatic backups are additional protection, not the primary backup solution. The Service Provider is not liable for damages caused by the destruction or loss of files.
Software updates: The Customer is responsible for the updates and security of its own applications (e.g. WordPress, plugins, themes). The Service Provider is not liable for damages resulting from the Customer's use of old or vulnerable software versions.
Cooperation: The Customer must deliver the material required for the project according to the agreed schedule. A delay in delivering material does not entitle the Customer to postpone the payment terms.
Prices are determined according to the valid price list or agreement. All prices are stated in euros (EUR).
Payment term: 14 days net from the invoice date, unless otherwise agreed.
Late payment interest: Late payment interest in accordance with the Interest Act. A charge of 20 euros is made for a payment reminder.
Suspension of service: If payment has not been made by the due date, the Service Provider has the right to prevent use of the services (e.g. to close the website). A reactivation fee in accordance with the price list may be charged for reopening.
Automatic renewal: Continuous services (hosting, domains, email) are renewed automatically at the end of the billing period, unless the Customer terminates the service before the start of the next period. An advance notice of renewal is sent by email.
Automatic card charging: When the Customer pays an order by card, the card is stored with the payment processor (Stripe) and renewals of continuous services are charged to it automatically without separate consent. A notice of the charge is sent by email seven (7) days before the charge, and a receipt is sent for every charge. The Customer may turn off automatic charging in their account, in which case renewals are invoiced as before. Billing periods longer than twelve (12) months are always invoiced. Nordweb does not store the card number in its own systems.
Price changes: The Service Provider has the right to change the prices of continuous services by giving written notice 60 days in advance. The Customer may terminate the service before the new price takes effect.
Money-back guarantee: New orders are granted a 30-day money-back guarantee. It covers every service from hosting and email to virtual servers, Mini included. The only exception is domain names, because a registration is final and cannot be cancelled. The guarantee does not cover a service that has been terminated due to a breach of fair use or the rules.
For project deliveries, the Service Provider has the right to invoice an advance payment and the final payment immediately upon completion of the work. If the customer does not deliver the materials on time, the entire sum may be invoiced 6 weeks after the order.
Unless otherwise agreed in writing:
Rights of the Service Provider: The Service Provider holds the copyrights to the templates, code libraries and methods created in its own development work.
Rights of the Customer: The Customer receives a permanent right of use to the final product delivered to it. The copyrights to the Customer's material and to content made specifically and individually for the Customer (e.g. texts, images) belong to the Customer.
The Customer may not transfer its rights of use (e.g. the hosting account) to a third party without the written permission of the Service Provider.
The parties undertake to keep confidential the confidential information received from the other party (trade secrets, technical solutions, pricing). The confidentiality obligation continues also after the termination of the agreement.
Service packages that include "unlimited" or "unrestricted" resources (e.g. websites, databases, subdomains, data transfer) are intended for normal website and email use. Being unlimited does not mean the right to use resources in a manner that differs substantially from typical hosting use.
Storage space is intended for storing files related to the operation of a website (HTML, CSS, JavaScript, images, databases). Storage space may not be used:
Unrestricted data transfer covers normal web traffic. The Service Provider has the right to restrict data transfer if the traffic of an individual account significantly exceeds normal use or affects the performance of the server.
The email service is intended for normal business and personal communication. Email may not be used:
The size of an individual mailbox is limited to 5 GB, unless otherwise stated in the service package.
Databases are intended as a data store for websites and web applications. The size of an individual database may not exceed 2 GB without a separate agreement.
The Service Provider has the right to restrict an individual customer's use of resources (CPU, memory, I/O, network connections, inodes) without prior notice if the use:
The Service Provider notifies the Customer of restrictions and may recommend moving to a larger service package or to a VPS service.
The service may not be used for the following purposes:
Upon detecting prohibited use, the Service Provider has the right to:
Automatic backups: The Service Provider makes automatic backups of hosting services. Backups are additional protection, and the Customer is itself responsible for backing up its own data.
Backup retention period: Automatic backups are kept for at most 14 days. The Service Provider does not guarantee the availability or integrity of backups.
Restoring backups: Restoring a backup is available in the Premium and Max package via the control panel. The Service Provider is not liable for any data loss resulting from a restore.
Backup storage space: Backups are not part of the disk space quota of the service package, but they are intended to support the normal use of the service. Backup space may not be used for public archiving.
SSL certificate: All hosting packages include a free SSL certificate (Let's Encrypt). The Customer is responsible for the settings of the certificate and for monitoring its validity.
Malware: If the Customer's site is found to be infected with malware, the Service Provider has the right to suspend the operation of the site until the problem has been fixed. The Service Provider may offer a cleanup service at a separate price.
Processing of personal data: The Service Provider processes the Customer's personal data in accordance with the privacy policy and complies with the EU General Data Protection Regulation (GDPR). The Customer is responsible for the lawful processing of the personal data collected through its own services.
Disclosure of data: The Service Provider discloses the Customer's data to third parties only when required by applicable law or an official order.
Advertising measurement and analytics: The Service Provider may process order data (such as order value, ordered services and securely hashed contact details) for measuring advertising performance and for analytics together with measurement partners (for example Meta and Google). The processing is described in more detail in the privacy policy. By placing an order the Customer accepts this processing.
Registration: Domain registrations are final and cannot be cancelled after registration. The money-back guarantee does not cover domain registrations.
Renewal: Domains are renewed automatically unless the Customer separately terminates the domain before the renewal date. The Customer is responsible for monitoring domain renewals.
Transfer: The Customer may transfer its domain to another registrar in accordance with the domain terms. The Service Provider is not liable for delays in transfers caused by the actions of the registrar or the registry.
WHOIS data: The Customer is responsible for the accuracy and currency of the WHOIS data provided in connection with the domain registration.
Suspension: The Service Provider has the right to suspend the service temporarily without prior notice if:
Deletion of data: After the agreement has ended, the Service Provider retains the Customer's data for 30 days, after which it is permanently deleted. Data containing illegal content may be deleted immediately.
Continuous services: Unless otherwise agreed, continuous services (hosting, email) are valid until further notice with a notice period of one (1) month. Termination takes effect at the end of the current billing period.
Fixed-term agreements: Are valid for the agreed fixed term and renew automatically unless the Customer terminates the service before the end of the period.
Termination: The Customer may terminate the service via the control panel or by sending an email to support@nordweb.fi.
Cancellation: The Service Provider has the right to cancel the agreement unilaterally and immediately if:
In connection with the cancellation of the agreement, the Service Provider informs the Customer of the reason for cancellation. The Customer has 14 days to retrieve its data from the service after cancellation, unless the cancellation is due to illegal activity.
The parties undertake not to hire the other party's key personnel into an employment relationship before six (6) months have passed since the end of the cooperation. A breach results in compensation corresponding to six (6) months of salary.
The Service Provider is not liable for delays or damages caused by an obstacle beyond its control (e.g. war, natural disaster, power outage, telecommunications outage, strike, cyber attacks, pandemics, official orders).
The Service Provider has the right to amend these terms and conditions. Changes are announced by email and/or in the control panel at least 30 days before the changes take effect. If the Customer does not accept the changes, it has the right to terminate the agreement before the changes take effect. Continuing to use the service after the changes is deemed acceptance of the changes.
Disputes are sought to be resolved through negotiation. If a resolution is not reached, the matter is handled in the District Court of Turku. Finnish law applies to the agreement.
Consumer customers additionally have the right to bring the matter before the Consumer Disputes Board.
